The team is responsible for the total failure
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Facebook, Instagram and WhatsApp back online – Zuckerberg apologizes
Social sites gradually returned online at night.
Photo: dpa / Karl-Josef Hildenbrand
San Francisco Could not access online giant sites for more than six hours. A major failure has not yet been seen. Social networks are now available again. The cause of the problem seems to have been discovered.
About six hours without Facebook, WhatsApp and Instagram: Unusually long-term total crash hit billions of users of the online network on Monday. The group is responsible for the global failure of various Facebook services: Facebook, which is responsible for data traffic between data centers, has “incorrectly restructured” its computers, Infrastructure Vice President Santosh Janardhan said on Monday evening. . Interruption of data traffic “caused extreme effects on communications between our data centers and paralyzed our services”.
Internal systems also suffered from the failure, which Facebook said made it more difficult to diagnose and resolve the issue. “People and companies around the world rely on us to communicate,” Facebook said and apologized to the “victims”. According to cyber security experts, billions of people may have been affected by the massive blackout. Facebook also insisted that the group had no evidence that users were affected by the data failure. Work to better understand what happened.
The Facebook report is consistent with the assumptions made by network experts who considered the error in network settings. Even before Facebook commented on the reasons for the crash, experts guessed a configuration error in the network infrastructure, which made all Facebook services inaccessible. “Simply put: Facebook, WhatsApp and Instagram services still exist – but they have no connection to the Internet,” Rigerdiger Trost explained to the German Press Agency from IT security firm F-Secure. “Someone” on the freeway “places” as if removing logs from Instagram, WhatsApp and Facebook. “
On Facebook, technology boss Mike Schropper initially only talked about “network problems”. WhatsApp boss Will Gatgard promised that someone would learn from it. Facebook founder and CEO Mark Zuckerberg apologized in a short Facebook post. Around 3.5 billion people worldwide use at least one group service.
The crash was so hard to get a grip on, that, according to the “New York Times”, a team had to be sent to a data center in Santa Clara, California to do a “manual reset” of Facebook servers. It’s like pressing the reset button on your computer because nothing works.
On Facebook, in addition to the internal communication platform, digital door locks and other network technologies in offices also failed, the “New York Times” wrote. Two anonymous IT security experts from Facebook told the newspaper that a cyber attack was unlikely to trigger problems.
Facebook services can no longer be used from 6 pm German time. John Graham-Cumming, technology boss at CloudFlare, a cloud service provider, pointed out that users and software continue to try to control Facebook services. This ensures a massive increase in the load on other DNS services, he wrote on Twitter. Cloudflare explained in a blog post how Facebook practically removed itself from the network due to “Border Gateway Protocol” errors, a mechanism for delivering data packets between networks.
Due to the exchange about the failure, Twitter’s time was hit – and the Facebook rival knew this. “Hello everyone, really,” tweeted the SMS service account, which has been circulating for hours with countless Facebook users.
For Facebook, which is currently under increasing political pressure in the United States, several hours of failure is already the embarrassing end of bad weeks. It was only on Sunday that a former employee identified himself as a whistleblower and accused the online network of making more profit than the user’s well-being. He is due to be arraigned in the U.S. Senate on Tuesday.
Monday was full of jokes about how Twitter accordingly made Facebook disappear, making everything better at once, including world peace. “I hope Facebook, Instagram and WhatsApp will not work again,” satirist John Bowerman tweeted. NSA Whistleblower Edward Snowden took the opportunity to suggest the signal chat app as an alternative to greater privacy.
On crashed sites, users sometimes report problems with other online services, which were initially largely unconfirmed.
Errors that can detect network errors recur on the web. In July, for example, one of them confirmed that several websites were temporarily unavailable. The centralization of network infrastructure among large providers ensures that an organization’s failure can rip an equal number of services and websites out of the network.
In early June, many websites around the world were unavailable for about an hour after the cloud service crash. At that time, the news portals of the British government, the Reddit platform and the Guardian, the New York Times, the Financial Times and the French newspaper Le Monde were affected.
There was a widespread failure on Facebook in the spring of 2019, which, according to the company, was due to an error in the server configuration. However, the amount of interruption and duration on Monday was unusual.
One question is whether Facebook advertisers will consider alternatives to this change. This is because many small businesses around the world rely on Facebook to attract customers. For them, disruption means losing business.
Facebook sharing closed after almost five percent. Since then, the company has been worth about $ 920 billion in the stock market. Zuckerberg’s personal fortune shrunk to more than $ 6 billion within hours, according to Bloomberg Financial Services estimates. With another $ 121.6 billion, he moved one place back to fifth place behind Microsoft founder Bill Gates. After the hurdle was resolved, Facebook’s share price temporarily rose 0.36 percent after hourly trading.
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